Con­flict Res­o­lu­tion

There are two major myths about con­flict: that it always involves anger and that it’s always neg­a­tive. Con­flict can actu­ally be a pos­i­tive tool for growth if you know how to man­age it properly.

EGP350.00 . 0 Lesson(s) . 0 Attachment(s)

Anger Con­trol­ling

Con­trol­ling Anger Before It Con­trols You Every­one gets angry; it’s a com­pletely nat­ural response. But do you know how to man­age that anger con­struc­tively? By the end of this one-​day course, you will!

EGP350.00 . 0 Lesson(s) . 0 Attachment(s)

Change Man­age­ment

Secrets of Change Man­age­ment In today’s world, change is inevitable and often dif­fi­cult to deal with. Dur­ing this one-​day course, you will learn how to imple­ment, man­age, and cope with change.

EGP350.00 . 0 Lesson(s) . 0 Attachment(s)

Build­ing Bet­ter Teams

Teams have become a prin­ci­ple build­ing block of suc­cess­ful orga­ni­za­tions. This one-​day work­shop is a basic course for team lead­ers and team mem­bers, designed to focus on the char­ac­ter­is­tics of an effec­tive team player and the ele­ments of an effec­tive team

EGP350.00 . 0 Lesson(s) . 0 Attachment(s)

Effec­tive Per­for­mance Reviews

Per­for­mance reviews are an essen­tial com­po­nent of employee devel­op­ment. Some­one once said, “If you always do what you’ve always done, you’ll always get what you’ve always got.” And, remem­ber what the Ger­man philoso­pher Goethe said: “Treat peo­ple as if the

EGP850.00 . 0 Lesson(s) . 0 Attachment(s)

Human Resources Train­ing

This is a three-​day overview of human resource issues fac­ing today’s busi­ness own­ers and man­agers. You do not always have the exper­tise to deal with the many employee rela­tion­ship issues you face, and yet you will be expected to make deci­sions that are bo

EGP1,200.00 . 0 Lesson(s) . 0 Attachment(s)

Employee Ori­en­ta­tion

One rea­son peo­ple change jobs is that they never feel truly wel­come or a part of the orga­ni­za­tion they join. If a com­pany spends con­sid­er­able money recruit­ing, inter­view­ing, and per­haps even relo­cat­ing employ­ees, it makes good sense to go one step further

EGP650.00 . 0 Lesson(s) . 0 Attachment(s)

Call Cen­ter Train­ing

Whether we choose to embrace them or can­not stand being inter­rupted by their calls, call cen­ters are a busi­ness ele­ment that is here to stay. This course will help call cen­ter agents learn to make the most of their telephone-​based work, includ­ing unders

EGP850.00 . 0 Lesson(s) . 0 Attachment(s)

Dyna­mite Sales Pre­sen­ta­tions

A great sales pre­sen­ta­tion does not demand that you have all the bells and whis­tles to impress the client with your tech­ni­cal skills.

EGP350.00 . 0 Lesson(s) . 0 Attachment(s)

Sell­ing Smarter

It’s no secret that the sales indus­try con­tin­ues to change and evolve rapidly. This is an excit­ing and dynamic pro­fes­sion, although it is often under­rated and misunderstood.

EGP350.00 . 0 Lesson(s) . 0 Attachment(s)

Advanced Skills for the Prac­ti­cal Trainer

Behind every spec­tac­u­lar train­ing ses­sion is a lot of prepa­ra­tion and metic­u­lous atten­tion to detail. The truly skilled trainer can make a pro­gram excit­ing. The learn­ers will have fun while they are learning.

EGP1,200.00 . 0 Lesson(s) . 0 Attachment(s)

Devel­op­ing Your Train­ing Pro­gram

Train­ing is an essen­tial ele­ment of devel­op­ment in any orga­ni­za­tion. Being knowl­edge­able and con­tin­u­ing to learn through­out your career can make you a very valu­able asset.

EGP850.00 . 0 Lesson(s) . 0 Attachment(s)

Con­tact Us

ITBC­group.…

25 Amhurst Road…

Lon­don , UK , E5 8HH

Cell: +07495497301

Maadi , Cairo, Egypt

Cell: 01001531899 | 01017080808

www​.itbcg​.net | info@​tbcg.​net

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