Working Smarter

Work­ing Smarter

Rude­ness in the work­place is increas­ing to the level that uni­ver­si­ties are study­ing it. Every­one is busy, every­one is stressed, and most peo­ple take it out on their col­leagues at one time or another. We’ve all been in a sit­u­a­tion where we need to print some­thing ASAP and some­one has left the printer jammed, or we need cof­fee and the cof­feepot is empty.

Tech­nol­ogy is sup­posed to make life eas­ier and sim­pler, but most man­agers find them­selves clean­ing up the messes caused by too many gad­gets. How do we use tech­nol­ogy to our advan­tage, to work smarter instead of harder?

How You Will Benefit:

  • Be able to make your work­place a technology-​friendly place
  • Make the most of com­put­ers, tele­phones, instant mes­sag­ing, e-​mail, con­tact man­age­ment appli­ca­tions, and sched­ul­ing software
  • Com­mu­ni­cate bet­ter with the IT department
  • Make the best soft­ware and train­ing choices
  • Be able to set an IT budget
  • Keep employ­ees safe and healthy
  • Develop and imple­ment a sys­tem usage policy
  • Imple­ment poli­cies for deal­ing with com­pany property
  • Decide whether or not employ­ees should telecom­mute and make telecom­mut­ing work
  • Deal with work­place rage
  • Address tech­no­log­i­cal issues

What You Will Cover:

  • What to do when your tech­nol­ogy bud­get gets cut
  • E-​mail etiquette
  • Sys­tem usage policies
  • How to reduce RSIs
  • Ways to use tech­nol­ogy to make work fun
  • Instant mes­sag­ing acronyms
  • What to do when cell phones take over your meeting
  • How to pre­vent employ­ees from get­ting mad at technology
  • What to do when you can’t get a prob­lem solved by the IT department

Intro­duc­tion and Course Overview
You will spend the first part of the day get­ting to know par­tic­i­pants and dis­cussing what will take place dur­ing the work­shop. Stu­dents will also have an oppor­tu­nity to iden­tify their per­sonal learn­ing objectives.

Mak­ing Your Com­pany a Technology-​Friendly Place
To begin the day, we will dis­cuss some ways to encour­age staff to use tech­nol­ogy. Par­tic­i­pants will also try to find some cre­ative solu­tions to a case study problem.

Con­quer­ing Com­put­ers
Com­put­ers are one of the most pop­u­lar tech­no­log­i­cal tools, and they can be the most dif­fi­cult one to man­age. We will give par­tic­i­pants some ways to make the most of the PC.

Com­mu­ni­cat­ing with the IT Depart­ment
This ses­sion will give par­tic­i­pants some tips on how to com­mu­ni­cate effec­tively with Infor­ma­tion Tech­nol­ogy staff.

Choos­ing Soft­ware Wisely
Pur­chas­ing soft­ware is usu­ally a big deci­sion. We will dis­cuss a three-​step process to help you make that deci­sion. Then, par­tic­i­pants will use the process in a case study.

Tech­ni­cal Train­ing
This ses­sion will cover some types of train­ing and some tips.

Set­ting an IT Bud­get
Some man­agers are respon­si­ble for decid­ing how much their depart­ment can and will spend on tech­nol­ogy. We will dis­cuss a few basic steps that will help par­tic­i­pants cre­ate an IT budget.

Secu­rity and Pri­vacy
Par­tic­i­pants will work in small and large groups to dis­cuss com­mon issues sur­round­ing com­puter pri­vacy and secu­rity at work.

Uncon­trolled vs. Con­trolled Net­works
This ses­sion will pro­vide a brief, non-​technical overview of how net­works work, includ­ing how com­pa­nies can man­age Inter­net access.

As more work­ers use com­put­ers, Repet­i­tive Strain Injuries (RSI) have increased, and so have employ­ers’ expenses. This ses­sion will dis­cuss and demon­strate some easy ways that par­tic­i­pants can reduce their risk of an RSI.

Sys­tem Usage Poli­cies
Every orga­ni­za­tion, no mat­ter how small, should have a pol­icy in place detail­ing how their tech­no­log­i­cal resources should be used. We will exam­ine the key com­po­nents of a sys­tem usage pol­icy and we will look at a sam­ple policy.

Tak­ing Care of Com­pany Prop­erty
Dur­ing this ses­sion, we will dis­cuss some basic rules of tech­no­log­i­cal eti­quette. Par­tic­i­pants will then prac­tice these skills dur­ing a role play.

Time-​Saving Tools
This ses­sion will look at some ways to use e-​mail pro­grams, con­tact man­age­ment pro­grams, and sched­ul­ing soft­ware to make the most of your time.

Tele­phone Eti­quette
Even if your busi­ness doesn’t use com­put­ers, lap­tops, or PDAs, almost every­one has a tele­phone. This ses­sion will cover some basic tele­phone eti­quette tips.

Instant Mes­sag­ing
Instant mes­sag­ing (also known as IM) has become increas­ingly pop­u­lar in recent years. We will look at some IM eti­quette and decode some com­mon acronyms.

High-​speed Inter­net and tech­ni­cal tools makes it pos­si­ble for many peo­ple to work from home. Dur­ing this ses­sion, we’ll dis­cuss what telecom­mut­ing is, how to decide if telecom­mut­ing is right for a par­tic­u­lar employee, and how to pre­pare a worker to telecom­mute. Par­tic­i­pants will then com­plete a case study.

Work­place Rage
Many peo­ple find tech­nol­ogy very frus­trat­ing. This ses­sion dis­cusses the cost of work­place rage, how to man­age it, and how to pre­vent it.

It’s Not Work­ing!
So far, this work­shop has focused on how super­vi­sors can make their work­place technology-​friendly and how they can use tech­nol­ogy to make life eas­ier for every­one. How­ever, your plan will run into snags. We’ll look at some basic ways that you can address issues. Par­tic­i­pants will also have the oppor­tu­nity to dis­cuss com­mon sce­nar­ios and pos­si­ble solutions.

A Poli­cies and Pro­ce­dures Check­list
To wrap up the work­shop, we’ll look at some poli­cies and pro­ce­dures that you may want to have in place to man­age tech­nol­ogy efficiently.

Work­shop Wrap-​Up
At the end of the day, stu­dents will have an oppor­tu­nity to ask ques­tions and fill out an action plan.

Short Descrip­tion

Rude­ness in the work­place is increas­ing to the level that uni­ver­si­ties are study­ing it. Every­one is busy, every­one is stressed, and most peo­ple take it out on their col­leagues at one time or another. We’ve all been in a sit­u­a­tion where we need to print so

Course Info

Two Days — 16 hr :

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Maadi , Cairo, Egypt

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