The ABC’s of Supervising Others

The ABC’s of Super­vis­ing Others

This two-​day work­shop is designed to help you over­come many of the super­vi­sory prob­lems you will encounter in your first few weeks as a boss, whether you are a team leader, a project man­ager, or a unit coor­di­na­tor. Deal­ing with the many prob­lems a new super­vi­sor encoun­ters isn’t easy, but it doesn’t have to lead to discouragement.


How You Will Benefit:

  • Clar­ify roles and respon­si­bil­i­ties of the new job.
  • Adjust to the new role with con­fi­dence and an assur­ance you can han­dle the position.
  • Develop your skills in lis­ten­ing, ask­ing ques­tions, resolv­ing con­flict, and giv­ing feed­back to employees.
  • Develop a tech­nique for mak­ing sure you give employ­ees instruc­tions that are clear and understood.
  • Iden­tify some tech­niques to deal with employee chal­lenges, such as hos­til­ity, com­plaints, and laziness.
  • Under­stand the impor­tance of devel­op­ing good rela­tion­ships with employ­ees and peers, so you are seen as fair and consistent.

What You Will Cover:

  • Pre-​assignment review
  • Mak­ing the transition
  • Respon­si­bil­i­ties of a supervisor
  • Set­ting goals
  • Plan­ning for success
  • Lis­ten­ing skills
  • Ask­ing questions
  • Giv­ing feedback
  • Ask for what you want
  • Giv­ing instructions
  • Orders, requests, and suggestions
  • Man­ag­ing conflict
  • Deal­ing with dif­fi­cult employees
  • Deal­ing with others
  • The rec­i­p­ro­cal qual­ity of relationships

Intro­duc­tion and Course Overview
You will spend the first part of the day get­ting to know par­tic­i­pants and dis­cussing what will take place dur­ing the work­shop. Stu­dents will also have an oppor­tu­nity to iden­tify their per­sonal learn­ing objectives.

Pre-​Assignment Review
To begin, par­tic­i­pants will dis­cuss their pre-​assignment in small groups.

Mak­ing the Tran­si­tion
Next, par­tic­i­pants will dis­cuss how their role will change when they become a super­vi­sor. They will also work on devel­op­ing solu­tions to com­mon con­cerns of new super­vi­sors, such as, “How do I make sure employ­ees rec­og­nize my new role and respect my posi­tion as a supervisor?”

Respon­si­bil­i­ties of a Super­vi­sor
Dur­ing this ses­sion, par­tic­i­pants will explore their three main areas of respon­si­bil­ity. They will also work through two case studies.

Set­ting Goals
This ses­sion will help par­tic­i­pants set some SMART goals to help them succeed.

Plan­ning for Suc­cess
Next, par­tic­i­pants will dis­cuss the value of short and long range planning.

Lis­ten­ing Skills
Dur­ing this ses­sion, par­tic­i­pants will learn about and prac­tice active lis­ten­ing skills.

Ask­ing Ques­tions
This ses­sion will help par­tic­i­pants develop another key com­mu­ni­ca­tion skill: ask­ing good questions.

Giv­ing Feed­back
Giv­ing feed­back is one of the most impor­tant skills for a super­vi­sor, yet it can be the trick­i­est and most dif­fi­cult man­age­ment task. This ses­sion will help par­tic­i­pants mas­ter this invalu­able skill.

Ask for What You Want
Next, par­tic­i­pants will learn some ways to ask for what they want, whether it’s more staff, bet­ter resources, or a pay raise.

Giv­ing Instruc­tions
This ses­sion will give par­tic­i­pants five keys to giv­ing good instructions.

Orders, Requests, and Sug­ges­tions
Dur­ing this ses­sion, par­tic­i­pants will learn about these three spe­cific types of instructions.

Man­ag­ing Con­flict
Unfor­tu­nately, super­vi­sors are often called in to medi­ate con­flicts. Par­tic­i­pants will learn two dif­fer­ent processes for man­ag­ing con­flict, and then they will prac­tice those processes dur­ing a skill build­ing exercise.

Deal­ing with Dif­fi­cult Employ­ees
Next, par­tic­i­pants will dis­cuss how to deal with four com­mon types of prob­lem employ­ees: the over-​dependent employee, the lazy employee, the hos­tile employee, and the chronic complainer.

Deal­ing with Oth­ers
This ses­sion will give par­tic­i­pants some gen­eral tips to remem­ber when deal­ing with oth­ers, includ­ing power talk and the rules of likeability.

The Rec­i­p­ro­cal Qual­ity of Rela­tion­ships
To wrap up the day, par­tic­i­pants will explore their per­sonal net­work and how to be a pos­i­tive influ­ence in it.

Work­shop Wrap-​Up
At the end of the day, stu­dents will have an oppor­tu­nity to ask ques­tions and fill out an action plan.


Short Descrip­tion

This two-​day work­shop is designed to help you over­come many of the super­vi­sory prob­lems you will encounter in your first few weeks as a boss, whether you are a team leader, a project man­ager, or a unit coordinator.

Course Info

Two Days — 16 hr :

Con­tact Us

ITBC­group.…

25 Amhurst Road…

Lon­don , UK , E5 8HH

Cell: +07495497301

Maadi , Cairo, Egypt

Cell: 01001531899 | 01017080808

www​.itbcg​.net | info@​tbcg.​net

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