Facilitation Skills

Facil­i­ta­tion Skills

There has been a grow­ing real­iza­tion that we have to pay atten­tion to the process ele­ments of meet­ings, if we want them to be effec­tive. With its focus on ask­ing rather than telling, and lis­ten­ing to build con­sen­sus, facil­i­ta­tion is the new lead­er­ship ideal, the core com­pe­tency every­body needs. Man­agers and super­vi­sors are often asked to facil­i­tate rather than instruct or man­age their meet­ings and train­ing sessions.

This work­shop has been cre­ated to make core facil­i­ta­tion skills bet­ter under­stood and read­ily avail­able for your orga­ni­za­tion. It rep­re­sents mate­ri­als and ideas that have been tested and refined over twenty years of active facil­i­ta­tion in all types of settings.


How You Will Benefit:

  • Dis­tin­guish facil­i­ta­tion from instruc­tion and training.
  • Iden­tify the com­pe­ten­cies linked to effec­tive small group facilitation.
  • Under­stand the dif­fer­ence between con­tent and process.
  • Iden­tify the four stages of team devel­op­ment and ways to help teams through each stage.
  • Use com­mon process tools to make meet­ings eas­ier and more productive.

What You Will Cover:

  • What is a Facilitator?
  • Types of Groups
  • Con­tent and Process
  • Group Norms
  • Types of Thinking
  • Facil­i­tat­ing an Open Discussion
  • Con­tro­ver­sial Issues
  • Lis­ten­ing for Com­mon Ground
  • Com­mon Facil­i­ta­tion Techniques
  • The Lan­guage of Facilitation
  • Deal­ing with Dif­fi­cult Dynamics
  • Inter­ven­tions
  • Sus­tain­able Agreements
  • Stages of Team Development
  • Analy­sis Tools

Intro­duc­tion and Course Overview
You will spend the first part of the day get­ting to know par­tic­i­pants and dis­cussing what will take place dur­ing the work­shop. Stu­dents will also have an oppor­tu­nity to iden­tify their per­sonal learn­ing objectives.

Def­i­n­i­tions
Par­tic­i­pants will explore the dif­fer­ences between instruc­tion, facil­i­ta­tion, and man­age­ment in small and large groups.

What is a Facil­i­ta­tor?
Through a lec­ture, par­tic­i­pants will learn about the his­tory of facil­i­ta­tion, some key skills, the lev­els of facil­i­ta­tion, and the facil­i­ta­tion process.

Types of Groups
Facil­i­ta­tors must work with all types of groups. In this ses­sion, par­tic­i­pants will dis­cuss two com­mon types (par­tic­i­pa­tory and con­ven­tional) groups in a small group setting.

Con­tent and Process
It is very impor­tant for facil­i­ta­tors to under­stand the dif­fer­ences between con­tent and process, as they have a dif­fer­ent role in each ele­ment. These con­cepts will be explored in a large group discussion.

Group Norms
Dur­ing this ses­sion, par­tic­i­pants will learn about team norms and set some for them­selves to guide the rest of the workshop.

Types of Think­ing
This ses­sion will explore diver­gent think­ing, con­ver­gent think­ing, the groan zone, and multi-​voting tools through a lec­ture and a large group exercise.

Con­tro­ver­sial Issues
Facil­i­ta­tors are often asked for their help when a group has a con­tro­ver­sial issue to deal with. In this ses­sion we will learn about a tool that can help par­tic­i­pants facil­i­tate these types of issues: the gra­di­ent of agreement.

Com­mu­ni­ca­tion Skills
A key part of the facilitator’s tool­box is com­mu­ni­ca­tion skills. We will dis­cuss how to ask good ques­tions, how to actively lis­ten, how to use non-​verbal mes­sages, and how to lis­ten for com­mon ground.

Com­mon Facil­i­ta­tion Tech­niques
We will spend sev­eral hours look­ing at twenty tech­niques that facil­i­ta­tors often use. First we will explore these tech­niques through lec­ture, and then par­tic­i­pants will role play the tech­niques in front of the large group.

Effec­tive Feed­back
Giv­ing and receiv­ing feed­back is an impor­tant part of facil­i­ta­tion. We will look at both ele­ments dur­ing this session.

Facil­i­tat­ing an Open Dis­cus­sion
Dur­ing this ses­sion, we will look at some facil­i­ta­tion tech­niques that the facil­i­ta­tor can use to ensure every­one in the group gets a chance to speak.

Man­ag­ing Diver­gent Per­spec­tives
Usu­ally, if a lot of peo­ple are tak­ing part in a dis­cus­sion, there are a lot of dif­fer­ing per­spec­tives on the issues. The facilitator’s chal­lenge is to help peo­ple value one another’s con­tri­bu­tions. Through a lec­ture and a case study, this ses­sion will look at some ways that the facil­i­ta­tor can do this.

The Lan­guage of Facil­i­ta­tion
This ses­sion will look at four lan­guage tech­niques that facil­i­ta­tors com­monly use.

City Coun­cil
Par­tic­i­pants will apply the knowl­edge learned so far to a case study.

Agen­das
Agen­das can be a great tool for facil­i­tat­ing meet­ings. We will look at how to develop an agenda and we will develop a sam­ple agenda.

Deal­ing with Dif­fi­cult Dynam­ics
Par­tic­i­pants will work in small groups to com­plete a mix-​and-​match exer­cise on dif­fi­cult peo­ple and how to man­age them.

Inter­ven­tions
This ses­sion will look at some tech­niques facil­i­ta­tors can use to inter­vene. Par­tic­i­pants will have an oppor­tu­nity to prac­tice these inter­ven­tions in a role play.

Sus­tain­able Agree­ments
As a facil­i­ta­tor, you want to make sure that all points of view have been con­sid­ered, so that when an agree­ment is reached, it is one that every­one is happy with. Dur­ing this ses­sion we will look at the com­po­nents of a sus­tain­able agreement.

Stages of Team Devel­op­ment
This ses­sion will explore Tuck­man and Jensen’s four stage model of team devel­op­ment: form­ing, storm­ing, norm­ing, and per­form­ing. We will also look at some ways that a facil­i­ta­tor can help groups move through these stages.

Analy­sis Tools
SWOT analy­sis and force field analy­sis can help the group ana­lyze inter­nal or exter­nal prob­lems. We will take a brief look at how to use both tools.

Work­shop Wrap-​Up
At the end of the day, stu­dents will have an oppor­tu­nity to ask ques­tions and fill out an action plan.


Short Descrip­tion

It is impos­si­ble to be part of an orga­ni­za­tion today and not attend meet­ings. Staff meet­ings, project meet­ings, plan­ning and coor­di­nat­ing meet­ings — they all take time.

Course Info

Two Days — 16 hr :

Con­tact Us

ITBC­group.…

25 Amhurst Road…

Lon­don , UK , E5 8HH

Cell: +07495497301

Maadi , Cairo, Egypt

Cell: 01001531899 | 01017080808

www​.itbcg​.net | info@​tbcg.​net

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