Conflict Resolution

Con­flict Resolution

How You Will Benefit:

  • Under­stand conflict
  • Be able to iden­tify the stages of conflict
  • Use LECSR to resolve conflict
  • Iden­tify other ways to resolve conflict
  • Develop per­sonal skills nec­es­sary to resolve conflict

What You Will Cover:

  • Defin­ing conflict
  • Types of conflict
  • Ben­e­fits of conflict
  • Costs of conflict
  • The role of anger in conflict
  • The five stages of conflict
  • The LECSR tool
  • Set­ting norms and rules
  • Seven steps to iron­ing things out
  • Using medi­a­tion and facilitation
  • Con­fronta­tional facilitation
  • Man­ag­ing dif­fer­ences collaboratively
  • Ask­ing questions
  • Lis­ten­ing skills
  • Non-​verbal communication
  • Prob­lem solv­ing tools
  • Man­ag­ing anger and stress
  • Stress man­age­ment techniques
  • Stress man­age­ment through pos­i­tive self-​talk

Short Descrip­tion

There are two major myths about con­flict: that it always involves anger and that it’s always neg­a­tive. Con­flict can actu­ally be a pos­i­tive tool for growth if you know how to man­age it properly.

Course Info

One Days — 8 hr :

Con­tact Us

ITBC­group.…

25 Amhurst Road…

Lon­don , UK , E5 8HH

Cell: +07495497301

Maadi , Cairo, Egypt

Cell: 01001531899 | 01017080808

www​.itbcg​.net | info@​tbcg.​net

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