Business Etiquette

Busi­ness Etiquette

If you’ve ever had an awk­ward moment where:

  • You aren’t sure which fork to use,
  • You don’t know which side plate is yours,
  • You’ve ever had to make small talk with a Very Impor­tant Per­son and been lost for words…

Then you know just how ago­niz­ing such moments can be. Even worse (and what can be even more dam­ag­ing to your career) are the social gaffes you aren’t even aware you make. This one-​day work­shop will help you han­dle most of those socially dif­fi­cult moments.

What Will Stu­dents Learn?

  • Effec­tive net­work­ing, includ­ing mak­ing intro­duc­tions, shak­ing hands, and using busi­ness cards appropriately
  • How to dress appro­pri­ately for every busi­ness occasion
  • How to feel com­fort­able when din­ing in busi­ness and for­mal situations
  • How to feel more con­fi­dent of your busi­ness com­mu­ni­ca­tion in every situation
  • That extra edge that estab­lishes trust and credibility

What Top­ics are Covered?

  • Busi­ness eti­quette basics
  • The hand­shake
  • Busi­ness card etiquette
  • The skill of mak­ing small talk
  • Do you remem­ber names?
  • Mak­ing that great first impression
  • Dress for success
  • Busi­ness dining
  • E-​mail and tele­phone etiquette

Course Overview
You will spend the first part of the day get­ting to know par­tic­i­pants and dis­cussing what will take place dur­ing the work­shop. Stu­dents will also have an oppor­tu­nity to iden­tify their per­sonal learn­ing objectives.

Busi­ness Eti­quette Basics
To begin, par­tic­i­pants will explore what eti­quette is all about and what role man­ners play.

Test Your Busi­ness Eti­quette
As a pre-​assignment, par­tic­i­pants were asked come up with at least five exam­ples of eti­quette that they see at work or at home. Dur­ing this ses­sion, we will review their exam­ples; be pre­pared for some debate!

The Hand­shake
Dur­ing the impor­tant first few min­utes of a new rela­tion­ship, a hand­shake is usu­ally the only phys­i­cal con­tact between two peo­ple. In this ses­sion, we will dis­cuss and demon­strate the five fac­tors of a good handshake.

Busi­ness Card Eti­quette
The exchange of busi­ness cards is a com­mon rit­ual when meet­ing a new per­son. We will dis­cuss some things to keep in mind when giv­ing and receiv­ing busi­ness cards.

The Skill of Mak­ing Small Talk
Being able to small-​talk suc­cess­fully is one of the most cru­cial skills a busi­nessper­son can develop, but it’s also one of the hard­est. We’ll dis­cuss some basic do’s and don’t’s of small talk.

Do You Remem­ber Names?
There are four keys to remem­ber­ing names. In this ses­sion, we will dis­cuss and prac­tice each of them.

Mak­ing that Great First Impres­sion
Dur­ing this ses­sion, we will dis­cuss some ways that par­tic­i­pants can make sure their first impres­sion is perfect.

Dress for Suc­cess
It’s always dif­fi­cult to know just how to dress, par­tic­u­larly if you’re meet­ing new peo­ple. We will cover some basic guide­lines and the details of par­tic­u­lar dress codes.

Busi­ness Din­ing
This ses­sion will focus on the do’s and don’t’s of busi­ness lunches. If pos­si­ble, we rec­om­mend that you have par­tic­i­pants prac­tice an actual busi­ness lunch.

E-​mail and Tele­phone Eti­quette
How a busi­nessper­son presents them­selves over the phone and via e-​mail is just as impor­tant as their in-​person impres­sion. We’ll dis­cuss some key points of tele­phone and e-​mail man­ners in both a small group and a large group set­ting. We’ll also talk about thank-​you notes.

Work­shop Wrap-​Up
At the end of the day, stu­dents will have an oppor­tu­nity to ask ques­tions and fill out an action plan.

Short Descrip­tion

If you’ve ever had an awk­ward moment where: You aren’t sure which fork to use, You don’t know which side plate is yours,You’ve ever had to make small talk with a Very Impor­tant Per­son and been lost for words…

Course Info

One Days — 8 hr :

Con­tact Us


25 Amhurst Road…

Lon­don , UK , E5 8HH

Cell: +07495497301

Maadi , Cairo, Egypt

Cell: 01001531899 | 01017080808

www​.itbcg​.net | info@​tbcg.​net


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