10982 Supporting and Troubleshooting Windows 10

10982 Sup­port­ing and Trou­bleshoot­ing Win­dows 10

COURSE SCHED­ULE

10982 Sup­port­ing and Trou­bleshoot­ing Win­dows 10

Length Days: 5

Length Hours: 40


PREREQUISITES

206971 Imple­ment­ing and Man­ag­ing Win­dows 10
206972 Deploy­ing and Man­ag­ing Win­dows 10 Using Enter­prise Services
Before attend­ing this course, stu­dents must have: Net­work­ing fun­da­men­tals, includ­ing Trans­mis­sion Con­trol Pro­to­col /​Internet Pro­to­col (TCP/​IP), User Data­gram Pro­to­col (UDP), and Domain Name Sys­tem (DNS). Microsoft Active Direc­tory Domain Ser­vices (AD DS) prin­ci­ples. Under­stand­ing of the Pub­lic Key Infra­struc­ture (PKI) com­po­nents. Win­dows Server 2012 R2 fun­da­men­tals. Microsoft Win­dows Client essen­tials; for exam­ple, expe­ri­ence with Win­dows 10 or knowl­edge from the courses 206971 and 206972.

TAR­GET AUDIENCE

The pri­mary audi­ence for this course is the Enter­prise Desk­top Sup­port Tech­ni­cian (EDST), who pro­vides Tier 2 sup­port to users run­ning Win­dows 10 per­sonal com­put­ers (PCs) and devices in medium to large enter­prise orga­ni­za­tions, within a Win­dows domain envi­ron­ment. The sec­ondary audi­ence for this course are IT pro­fes­sion­als who admin­is­ter and sup­port Win­dows 10 desk­tops, devices, users, and asso­ci­ated net­work and secu­rity resources. Stu­dents who seek cer­ti­fi­ca­tion in the 70697, Win­dows 10 Con­fig­ur­ing exam will also ben­e­fit from this course.


COURSE OBJEC­TIVES

After com­plet­ing this course, stu­dents will be able to: Describe the processes involved in plan­ning and using a trou­bleshoot­ing method­ol­ogy for Win­dows 10. Trou­bleshoot startup issues and oper­at­ing sys­tem ser­vices on a Win­dows 10 PC. Resolve issues related to hard­ware devices and device dri­vers. Trou­bleshoot Win­dows 10 PCs remotely. Trou­bleshoot issues related to net­work con­nec­tiv­ity. Trou­bleshoot client con­fig­u­ra­tion fail­ures and GPO appli­ca­tion issues. Trou­bleshoot issues related to user set­tings. Trou­bleshoot remote con­nec­tiv­ity issues. Resolve issues related to access­ing resources from com­put­ers that are domain-​joined. Resolve issues related to access­ing resources from com­put­ers that are not domain-​joined. Trou­bleshoot issues related to appli­ca­tion instal­la­tion and oper­a­tion. Recover a PC run­ning Win­dows 10.


COURSE OUT­LINE

1IMPLE­MENT­ING A TROU­BLESHOOT­ING METHODOLOGY

Overview of Win­dows 10 Intro­duc­tion to the EDST Job Role Overview of the Trou­bleshoot­ing Steps Trou­bleshoot­ing Tools Lab : Imple­ment­ing a Trou­bleshoot­ing Method­ol­ogy Lab : Using Trou­bleshoot­ing Tools for Win­dows 10

2TROU­BLESHOOT­ING STARTUP ISSUES

Overview of the Win­dows 10 Startup Recov­ery Envi­ron­ment Trou­bleshoot­ing Startup Set­tings Trou­bleshoot­ing Oper­at­ing Sys­tem Ser­vices Issues Recov­er­ing BitLocker-​Protected Dri­ves Lab : Trou­bleshoot­ing Startup Issues Lab : Recov­er­ing BitLocker-​Encrypted Drives

3TROU­BLESHOOT­ING HARD­WARE AND DEVICE DRIVERS

Trou­bleshoot­ing Device Dri­ver Fail­ures Overview of Hard­ware Trou­bleshoot­ing Trou­bleshoot­ing Phys­i­cal Fail­ures Mon­i­tor­ing Reli­a­bil­ity Con­fig­ur­ing the Reg­istry Lab : Trou­bleshoot­ing Device Dri­ver Issues Lab : Trou­bleshoot­ing Hard­ware Issues

4TROU­BLESHOOT­ING REMOTE COMPUTERS

Using Remote Desk­top Using Remote Assis­tance Remot­ing with Win­dows Pow­er­Shell Lab : Trou­bleshoot­ing Remote Com­puter by using Remote Desk­top and Remote Assis­tance Lab : Trou­bleshoot­ing Remote Com­puter by using Win­dows PowerShell

5RESOLV­ING NET­WORK CON­NEC­TIV­ITY ISSUES

Deter­min­ing Net­work Set­tings Trou­bleshoot­ing Net­work Con­nec­tiv­ity Issues Trou­bleshoot­ing Name Res­o­lu­tion Lab : Resolv­ing Net­work Con­nec­tiv­ity Issues Lab : Resolv­ing Name Res­o­lu­tion Issues

6TROU­BLESHOOT­ING GROUP POLICY

Overview of Group Pol­icy Appli­ca­tion Resolv­ing Client Con­fig­u­ra­tion Fail­ures and GPO Appli­ca­tion Issues Lab : Trou­bleshoot­ing Group Pol­icy Appli­ca­tion Issues Lab : Resolv­ing Group Pol­icy Issues Lab : Installing and Shar­ing a Printer

7TROU­BLESHOOT­ING USER SETTINGS

Trou­bleshoot­ing Sign In Issues Trou­bleshoot­ing the Appli­ca­tion of User Set­tings Lab : Trou­bleshoot­ing Sign in Prob­lems Lab : Trou­bleshoot­ing the Appli­ca­tion of User Settings

8TROU­BLESHOOT­ING REMOTE CONNECTIVITY

Trou­bleshoot­ing VPN Con­nec­tiv­ity Issues Trou­bleshoot­ing Direc­tAc­cess Lab : Trou­bleshoot­ing VPN Con­nec­tiv­ity Lab : Con­fig­ur­ing and Trou­bleshoot­ing DirectAccess

9TROU­BLESHOOT­ING RESOURCE ACCESS WITHIN A DOMAIN

Trou­bleshoot­ing File Per­mis­sions Issues Recov­er­ing Files Encrypted by EFS Trou­bleshoot­ing Printer Access Issues Lab : Trou­bleshoot­ing File Access Issues Lab : Trou­bleshoot­ing Access to Encrypted Files Lab : Trou­bleshoot­ing Printer Access Issues

10TROU­BLESHOOT­ING RESOURCE ACCESS FOR NON DOMAIN MEM­BER CLIENTS

Con­fig­ur­ing and Trou­bleshoot­ing Device Reg­is­tra­tion Con­fig­ur­ing and Trou­bleshoot­ing Work Fold­ers Con­fig­ur­ing and Trou­bleshoot­ing OneDrive Access Lab : Trou­bleshoot­ing Resource Access for Clients that are not Domain Members

11TROU­BLESHOOT­ING APPLICATIONS

Trou­bleshoot­ing Desk­top App Instal­la­tion Issues Trou­bleshoot­ing Desk­top Apps Man­ag­ing Win­dows Store Apps Trou­bleshoot­ing Access to Com­pany Web Appli­ca­tions Lab : Trou­bleshoot­ing Desk­top Apps Lab : Trou­bleshoot­ing Access to Com­pany Web Applications

12MAIN­TAIN­ING WIN­DOWS 10

Man­ag­ing and Trou­bleshoot­ing Win­dows Acti­va­tion Mon­i­tor­ing and Trou­bleshoot­ing Per­for­mance Apply­ing Appli­ca­tions and Win­dows Updates Lab : Mon­i­tor­ing and Trou­bleshoot­ing Performance

13RECOV­ER­ING DATA AND OPER­AT­ING SYSTEM

File Recov­ery in Win­dows 10 Recov­er­ing an OS Lab : Recov­er­ing Data Lab : Pro­vi­sion­ing Com­puter to Com­ply with Com­pany Standards


Actual course out­line may vary depend­ing on offer­ing cen­ter. Con­tact your sales rep­re­sen­ta­tive for more information.

Short Descrip­tion

This course is designed to pro­vide stu­dents with the knowl­edge & skills required to sup­port & trou­bleshoot Win­dows 10 PCs & devices in a Win­dows Server domain environment.

Con­tact Us

ITBC­group.…

25 Amhurst Road…

Lon­don , UK , E5 8HH

Cell: +07495497301

Maadi , Cairo, Egypt

Cell: 01001531899 | 01017080808

www​.itbcg​.net | info@​tbcg.​net

logo

إذا كان لديك رؤية مستقبلية، فاصنعها بنفسك